03 MAKING CALLS

 

03 MAKING CALLS

Track 1.12

A: Hello?

B: Hello.

A: Hello. Is that Hutch Hydro?

B: That's right.

A: Can I have the accounts department, please?

B: Yes.

A: Sorry?

B: This is the accounts department.

A: Oh, right. Erin, I'd like to speak to Marius Pot, please.

B: Yes.

A: Sorry?

B: That's me.

A: Well, why didn't you say so?

B: Can I help you?

A: I hope so! I'm calling about an invoice I received.

 

Track 1.13

B: Hello, accounts department. Marius Pot speaking.

A: Ah, Mr Pot. Just the person I wanted to speak to. I'm calling about an invoice received.

 

Track 1.14

A: Good morning, Cheney & Brone. Can I help you?

B: Yes, please…er, …just a moment…

A: Hello? Are you still there?

B: Yes, sorry…erm…

A: How can I help you?

B: Oh, yes, can I speak to, er, to, er … just a minute… yes, to, er, Catherine Mellor, please?

A: Certainly. Who’s calling, please?

B: Sorry?

A: Can I have you name, please?

B: Oh, yes. It's Ramon Berenguer…from Genex Pharmaceuticals.

A: Thank you. Can I ask the purpose of your call, Mr. Berenguer?

B: Oh, yes. It's about, er… an invoice.

A: Thank you, Mr. Berenguer. Putting you through now.

 

Track 1.15

A: Good morning, Cheney & Brone. Can I help you?

B: Er, yes. This is Ramon Berenguer from Genex Pharmaceuticals. Can I speak to Catherine Mellor, please?

A: Certainly, Mr. Berenguer. Can I ask the purpose of your call?

B: It's about an invoice

A: Putting you through now.

 

Track 1.16

A: Can I help you?

B: Can I ask who’s calling?

C: Can you spell that, please?

D: Can I give her a message?

E: Can you tell him I him called?

F: Can you read that back to me?

G: Can you speak up, please?

H: Can you tell me when she will be back?

i  Can you get back to me within the hour?

J: Can you ask her to call me back?

K: Can I get back to you on that?

l  Can I leave a message?

 

Track 1.17

Message 1

Hello. This is Cheryl. I phoned you about five times yesterday, but you weren't in. Anyway, I corrected those figures you faxed me. Ok, speak to you later.

 

Message 2

Hi, Peter. Anne here. I wanted to talk to you about the project meeting tomorrow, but you're obviously not there. The good news is we finished Phase One on time. As I explained, I may be a little late for the meeting. So just go ahead and start without me. I’ll join you about 10.

 

Message 3

Er, this is Zoltan. Just to let you know, I started the report this morning and just e-mailed you the first part. Oh, I included the quarterly accounts in the report, too. Let me know what you think.

 

Message 4

Mr. Carter. It's Philip Heath. I talked to our stock control manager about the Venezuelan consignment and he says we dispatched the goods a week ago. The shipping agent says they delivered them this morning. So, problem solved!

 

 

 

Track 1.18

Message a

Hi, it's Seiji. Listen, the negotiation here in Nagoya are going pretty well, but we seem to be deadlocked on price. Can you authorize me to offer them a 14% discount on 50,000? I think that should do it.

 

Message b

Hi, it's Jim. Listen, I'm in a bit of a panic. I'm at the Expo in Dublin and, you won't believe this, but I've lost the memory stick with my entire presentation on it! Could you e-mail over my slides as attachments as soon as possible? Thanks!

 

Message c

Hi, Tony here, I'm still stuck in a meeting here at head office. Are you making progress with the conference arrangements? Please make sure you contact the speakers to confirm their attendance. Cheers.

 

Message d

Hi, Kate here. I'm with the people from Microsoft in Seattle and they're querying our invoice for the third quarter. Can you ask someone in accounts to check the figures and reinvoice them if necessary? Thanks.

 

Message e

Hello, this is Alicia. This is urgent. I really need a copy of the Turin report from you by tomorrow afternoon at the latest. Call me straight back if you’re having problems.

 

Message f

Hi there, this is Mike. Listen, I’ve got an appointment over at your offices on Friday. Do you want to meet up? Maybe go for a beer or something? Oh, by the way, Ian sends his regards. Catch you later. Bye.

 

 

Track 1.19

Call 1

B:  Hello. This is Patterson Meats, Sylvia Wright's office. Thank you for calling. I’m afraid I'm not able to take your call right now, but if you’d like to leave a message or send a fax, please do so after the tone, and I’ll get back to you as soon as I can.

A:  Hello, Sylvia. It's Tim Curtis from the Sydney office. I just wanted to know how the meeting with the people from Tesco Supermarkets went. This is a really good chance for us to start exporting to Britain. I hope their visit was a success. Er, give me a ring when you get in, would you? Bye now.

 

Track 1.20

Call 2

A: Hello. Tim Curtis.

B: Hi, Tim. It's Sylvia here. I got your message.

A: Sylvia, hi. So, how did it go?

B: It' went pretty well, I think. They sent three people in the end.

A: Three? Well, that's a good sign.

B: Yeah, there was Bill Andrews, head of meat purchasing. I think you met him when you went to the UK last month.

A: That's right. He seemed pretty interested when I spoke to him then.

B: Yeah, he asked me a lot of questions about our quality control.

A: Uh-huh. I thought he might. I hope you told him he's got no worries there.

B: I certainly did.

A: Good. So who else came? Er, did Stephanie Hughes come?

B: Er, they sent Jonathan Powell from their marketing department instead, and Melanie Burns, who’s charge of imported produce.

A: Oh, right. I didn't meet them in London. So, did you show them the processing plant?

B: I did. There wasn't time to do a tour of the factory, but I showed them the packing department and the freezer units. Then we gave the presentation – me and Ian – and took them out to dinner afterwards.

A: Great. Did they say when they'd let us know? I mean do you think they'll place an order or not?

B: Well, it's too early to say. But I think they were quite impressed.

A: Hm.

B: They said they'd be in touch in the next couple of days or so. They were a bit worried at first about British customers accepting our product. Although they do sell other exotic meats already. Ostrich, for example, and that's quite popular.

A: Erm, excuse me for a moment, Sylvia… Sorry about that. I just had to sign something. Where were we? Oh,yeah, they were worried about UK customers accepting our product, you say?

B: Well, I don't think it's a problem. Er, you know what the Brits are like – animal lovers and all that. They weren’t sure if people would accept kangaroo meat as an alternative to beef.

A: Kangaroos are too cute and lovable to eat, huh?

B: Well, something like that. But I told them they're not exactly endangered. There arc twice as many kangaroos in Australia as there are Australians. Kangaroo's been on the menu here for years. They agreed it tastes good and, as I said to them, it's a really healthy option - ten times less fat than a beef steak and no chance of getting mad cow disease!